Here you can find all the information about the return of your Products. In case you have any further questions, please contact us using the chat button on our website or the contact form in our contact us pages.

1-WHAT IS THE RETURN POLICY?

We accept returns on all our pieces within 15 working days from the date you received your order. We only ask that the following requirements are met:

• Item/s must be in original condition.

• Item/s must not have been used in any way.

Unfortunately, we cannot accept any returns that do not meet above requirements.

Refunds will be issued excluding the original shipping and return label cost.

2-ARE RETURNS FREE?

The shipping cost incurred for returning item/s to RAWNAQ for refund are not covered nor reimbursed by us

3-HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply within 24 hours. We will refund you through the same method you used to pay within 1-15 business days.

4-WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive a damaged item, or have a manufacturing fault occur, please contact us immediately at